Refund Policy

You have 14 days from the moment you seal a letter to request a full refund, no questions asked. If the reveal didn't feel right, the music didn't play, or you simply changed your mind — that's enough.

We'll refund the full amount you paid to the original payment method. Refunds usually appear on your statement within 5–10 business days, depending on your bank.

Send an email to hello@letterforu.app with:

• The email associated with your letterforu account
• The letter link, or the token at the end of it (e.g., /l/a1b2c3d4…)
• A one-line note about what didn't work (optional but helpful — it helps us fix things for the next person)

A human replies to every refund request, usually within 1–2 business days.

When we issue a refund, we deactivate the shareable link so the letter can no longer be opened. The draft is removed from your dashboard. If you'd like to keep a personal copy of the words you wrote, we can email you a plain-text export before we deactivate the link — just ask when you request the refund.

There are a few edge cases where we can't refund:

• More than 14 days have passed since you sealed the letter (though we may still make exceptions — email us and we'll take a look)
• The refund request comes from a chargeback dispute filed with your bank before reaching out to us — please contact us first
• The letter contained content that violated our Terms of Use, in which case the letter was removed without a refund

If your card was charged twice for the same letter, or you accidentally paid for a letter you didn't mean to seal, email us with the transaction date and last four digits of the card. We'll refund the duplicate charge as fast as our payment processor allows — usually the same day.

If your recipient can't open the letter — the link doesn't load, the music won't play on their device, or the 3D reveal glitches — please tell us before requesting a refund. Most of these are quick fixes and we'd rather deliver the letter you paid for than take the money back.

For confirmed technical issues we couldn't resolve within 24 hours, we always refund in full.

We may update this policy over time. Any change will be reflected on this page with a new "Last updated" date, and any letter you've already sealed will keep the refund terms that were in effect when you paid.